We invite you to join our Customer Experience Improvement program to improve the quality, reliability, and performance
of Microsoft software and services.If you accept, we will collect anonymous information about your hardware configuration
and how you use our software and services to identify trends and usage patterns. we will also periodically download a
small file to your computer that enables us to collect information about specific errors you encountered while using
Microsoft software. When available, new help information about the errors will also be automatically downloaded.

We will not collect your name, address, or any personally identifiable information. there are no surveys to complete,
no salesperson will call, and you can continue working without interruption. it is simple, user friendly, and completely
anonymous. you can leave this program at any time by clicking HELP / Customer Feedback Options to return to this dialog.

Thank you and please have a great day!


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AGENT: Thank you for calling Super One, my name is _____________. I will be your account manager for today? How may I help you?

MR. SMITH: I need to know my balance.

AGENT: I will be more than happy to provide you with your balance. May I have the account number please.

MR. SMITH: 3438 5846 1279 0357

AGENT: I'm sorry, I did not get the last four digits, can u repeat that for me?

MR. SMITH: 0357

AGENT: Thank you. Your first and last name please?

MR. SMITH: Antoine McCaugneghy

AGENT: Can you spell out your last name for me please?

MR. SMITH: M C C A U G N E G H Y

AGENT: Thank you. Your billing address please?

MR. SMITH: 1858 Strait Ave., New York, New York

AGENT: May I have the zip code as well, please?

MR. SMITH: 04321

AGENT: Thank you for all the information, let me go ahead pull up your account information and I will be more than happy to provide you your balance. Would it be okay if I put you on hold for a couple of minutes while I look at your records.

MR. SMITH: Okay, just do your thing

AGENT: Mr. Smith, thank you for waiting, Your balance is $353.35 dollars. Is there anything else I can help you with today aside from providing you your balance?

MR. SMITH: No, that's all I need to know.

AGENT: Thank you for calling Super One. Have a great day!

Mr. SMITH: You too.

AGENT: Thank you. Goodbye.

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WELCOME!

Thank you for taking this important opportunity to tell us how we can achieve greater success. The data collected through this survey will be treated with utmost respect, anonymity, and confidentiality. Therefore, please answer the questions as honestly and candidly as possible. Your open feedback is critical in helping us improve our service to you and to our clients.

Bert Quintana, President and COO